returns

Our return policy in brief:

  • Products must be unused and the packaging unopened.
  • A return must be registered within 14 days using the return form.

Unfortunately, it may happen that an item is not in good condition or has been ordered incorrectly. We would also like to help you with this.

Defective products and returns must be reported within 14 days via the return form. After receiving your request, Estelle will assess whether it is necessary to return the product to us. As soon as your request has been assessed, an Estelle employee will contact you about the further handling. All returns must be delivered in an unopened package.

 

Orders and Returns